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Free CI & BPM Resource

CI & Business Process Management

Make continuous improvement part of the way your processes are managed every day.

Give managers a practical framework for connecting process ownership, standard work and continuous improvement. Use this resource to identify where processes need greater visibility, clearer governance and a more disciplined way to turn improvement opportunities into action.

See the processMake how work flows easier for teams to understand.
Clarify ownershipGive processes and improvement actions accountable owners.
Standardise workReduce avoidable variation in recurring activities.
Improve continuouslyTurn process problems into governed improvement activity.
Continuous Improvement and Business Process Management resource
CI & Business Process Management resource preview

What This Resource Helps Managers Explore

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Process visibilityUnderstand how work flows across people, teams and handoffs rather than managing isolated tasks.
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Process ownershipClarify who is accountable for maintaining, reviewing and improving important business processes.
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Standard workCapture the expected way of working so teams can reduce unnecessary variation and dependency on memory.
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Waste and improvement opportunitiesHelp teams identify friction, duplication, delays and other opportunities to improve performance.
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Improvement executionConnect identified opportunities to owners, actions and a repeatable PDCA management rhythm.
Useful beyond software. This resource is designed to help managers introduce process thinking and continuous-improvement habits within their teams. Technology can support the method, but it should not replace it.

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Process Management

Do not improve isolated tasks. Improve the system of work.

Many operational problems sit between teams rather than inside a single task. Process management gives leaders a wider view of how work moves, where ownership changes and where delays or unnecessary complexity enter the system.

Continuous improvement then provides the discipline to challenge those weaknesses, test better ways of working and retain what works as standard practice.

Processes live in people's headsThe way work should happen is not visible or consistently understood.
Handoffs create frictionResponsibility becomes unclear when work crosses teams or functions.
Standard work becomes outdatedProcedures exist, but they are disconnected from daily execution and improvement.
Waste becomes normalDelays, rework and unnecessary steps persist because nobody owns the end-to-end process.
Improvement is episodicTeams run occasional initiatives rather than building improvement into normal management.

Connect process visibility with disciplined continuous improvement.

Use the resource independently, or talk with the Presto team about process catalogues, SIPOC, standard work, TIMWOODS and PDCA improvement execution.

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